What Information We Have and Where We Get It  

Personal Information is any information that relates to you, identifies you personally or could be used to identify you, such as your user ID, name, email address, name, phone number, address and payment account number. The types of Personal Information that we may collect about you include, but are not limited to: 

We collect information you provide us directly:
We collect information you share with us when you use our Services. For example, when you book tours and/or cruises through our Sites or by calling us, we may ask your name, street address, email address, and payment information. When you fill out a booking form with us on our Sites, we may collect your name, email, phone, company name and party information.

We collect information from you passively: 

We may collect information about your use of the Services. For example, we may collect information that your browser sends whenever you visit our Sites or when you access the Sites by or through a mobile device (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may also use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Services. You can enable or disable location services when you use our Services at any time by way of your device settings. 

We collect information about you from third parties: 

For example, if you use a social media feature with our Sites or post to a social media platform, the social media site will give us some information about you.  If we collect information about you from another person, including a family member, friend, or travel agent, who seeks to use our Services on your behalf, that person will be asked to provide us with the same personal information that we would normally collect from you directly to complete your booking. We consider that person to have your consent and authorization to provide us with your personal information for relevant purposes described in the policy, unless and until we are advised otherwise.   

We use information to provide you with products and services  

We will use your Personal Information to provide information or deliver Services that you request and to allow you to participate in interactive features of our Service when you choose to do so. If the applicable information is to be provided or Service is to be performed by a third party, then we will disclose the applicable information to the third party providing the information or performing applicable Services. Your information may be available or provided to third-party service providers and contractors that are contractually obligated to protect your information as disclosed in this Policy. 

We use information to update you on changes to our services  

We will send you administrative or account-related information to notify you about changes to our Service. Such communications may include information about Policy updates, confirmations of your transactions, security updates or other relevant transaction-related information. We process your contact information to send you such communications. Service-related communications are not promotional in nature. You are not able to unsubscribe from such communications, otherwise you may miss important developments relating to your account or the Services. 

We use information to respond to your requests or questions 

We collect any information that you provide to us when you contact us, such as with questions, concerns, feedback, disputes or issues. Without your Personal Information, we cannot respond to you or ensure your continued use and enjoyment of the Services. 

We use information to send you Marketing and Promotional Communications  

We may use your Personal Information to contact you with newsletters, marketing or promotional materials, offers, and other information that may be of interest to you based on the Services that you already purchased or enquired about unless you have opted not to receive such information. You may opt-out of receiving any, or all, of these emails from us by following the unsubscribe link or the instructions provided in any email we send. You may opt of our SMS/texting program by messaging STOP to any SMS message we send. We will not purchase consent, or sell, rent or share consent to opt-in to our mobile SMS/texting program. 

We use information to improve our services 

We will use your information to gather analysis or valuable information so that we can improve our Services and to detect, prevent and address technical issues. We may also use your information to monitor the usage of our Services including without limitation search terms entered, pages visited and documents viewed. 

We use information to enforce compliance with our policies 

To ensure you comply with them, we process your Personal Information by actively monitoring, investigating, preventing and mitigating any alleged or actual prohibited, illicit or illegal activities on our Services. We also process your Personal Information to: investigate, prevent or mitigate violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners; and, as applicable, collect fees based on your use of our Services. We cannot perform our Services in accordance with our terms, agreements or policies without processing your Personal Information for such purposes. 

We use information to maintain legal and regulatory compliance  

Our Services are subject to certain laws and regulations which may require us to process your Personal Information. For example, we process your Personal Information to pay our taxes, to fulfill our business obligations, ensure compliance with employment and recruitment laws or as necessary to manage risk as required under applicable law. Without processing your Personal Information for such purposes, we cannot perform the Services in accordance with our legal and regulatory requirements.